The doctor uses a secure telemedicine platform to see the patients online on a mobile phone or a tablet. The patients download Eyecarelive app free of charge from Apple Store or Google Play Store. For certain non-urgent conditions and follow-up appointments, your doctor will suggest scheduling an appointment on Eyecarelive app or sending a follow-up question or updates to your condition asynchronously without scheduling an appointment. The doctor will call you back at your scheduled appointment time and see you on a video call on Eyecarelive app. Your doctor may also communicate with you via messenger chat on Eyecarelive app.